What is your return policy?
We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.
An item cannot be returned if:
- it has been altered or mishandled
- it is custom-made at the time of sale
- it is marked as a non-returnable, non-refundable sale
- it has been installed or shows signs of installation
- it is a final sale
How to initiate a return
Please email customer service or call (877) 659-2858 and indicate whether you'd like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.
When returning a product, the customer is responsible for the return shipping charge. Shipping charges (if any) are non-refundable.
Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.
Large items (tubs, vanities, etc.) need to be returned by truck. There is a flat fee of $170 for returning large items, which will be deducted from your original payment. To initiate your return, email customer service or call 877) 659-2858.
Credit or refund
After your package arrives at our fulfillment center, please allow 5 business days for the item to be processed back into our inventory. All cancelled or refunded order will incur a 10% Processing Fee. To avoid the 10% Processing Fee, customer may request a store credit. For refunds, allow another 10 days for your financial institution to credit your card.