My item arrived Damaged/Defective
We work hard to ensure items arrive in perfect condition, but we understand that isn't always the case.
Damaged Item: Please inspect your package upon delivery. If damage has accrued on the way, please let the freight carrier know that you refuse the package. This allows us to file a claim against the damaged item. Please contact our Customer Service immediately (must be within 5 days) by sending an email to: firstname.lastname@example.org or call 877-659-2858. We will handle the issue immediately. *Please be prepared to send photos/video of the issue.
Defective Item: If your item is defective please contact our Customer Service immediately by sending an email to: email@example.com or call 877-659-2858. Defective items must be reported within 1 year, per our warranty period. *Please be prepared to send photos/video of the issue so we can review and troubleshoot.
*NOTE* Customers with a Maykke account can log in and send an email to Customer Service.